Online Return Policy
Personal service before and after the sale. See the most customer-friendly return policy in the business outlined below. Some items may be subject manufactures return policy and re-stock fees. Rest assured Lighting Inc. is your best choice for brand name lighting and ceiling fans.
Defective & Damaged Items
Damaged items will be replaced at no charge upon proper notification within 30 days of receipt of items. Please inspect all products within 24 hours, if any items are damaged or missing parts please visit our showroom. The manufacturer will send replacement parts directly to you or we will arrange for an in store exchange if necessary. *Please note we may request you to send us a picture of the damaged / defective item.
Items NOT Eligible For Returns
Recessed lighting, under cabinet lighting, track lighting and landscape lighting including all components or accessories are all NOT eligible for return or exchange.
Free In Store Pick-Up
All orders can always be picked up in a local showroom for no extra charge. You should receive an email notification once your order is complete and ready for pick-up. Make sure to contact your local showroom to verify your order is ready to be picked up if you have not received notification. Call ahead to have your order ready and waiting for your same-day arrival.
Shipping & Handling
Lighting Inc. delivers all local orders complete at no charge; local is considered a 20 mile radius, minimum $100 order amount. Orders outside of our local delivery area are subject to additional delivery charges based on any additional restrictions or terms of your order. Most orders are shipped within three business days by the factory and will be delivered one to ten business days after shipment depending on your location. Orders for multiple items placed at the same time may arrive at different times. “Over size” and common carrier truck shipments will incur additional shipping charges. You will be notified of any additional charges which must be collected prior to the shipment of your order. Shipping charges incurred due to incorrect address, zip code, or the refusal of an item will be charged back to the customer. We cannot ship to P.O. Box locations.
Large Orders, Custom Orders
Due to the nature of lighting some items cannot be shipped UPS or FedEx ground. In this instance common carrier truckers are a dependable and economical way to deliver your product in two to three weeks. Deliveries are made Mon. – Fri. daytime hours to curbside or driveway only. If you need lift gate or other special delivery services, contact us at firstname.lastname@example.org or 512-491-6444. A representative from the common carrier trucking company will contact you to arrange a delivery appointment. Extra charges may apply to common carrier truck shipments and you will be notified of these prior to shipping. Commercial/Contractor/Large Job orders over $2,500, or more than six units are subject to a 20% restocking fee if returned for any reason other than manufacturing defect. We recommend ordering a sample product prior to placing your main order if you are unfamiliar with the product. We reserve the right to change or modify this clause on a case by case basis.
To make certain your shopping experience at Lighting Inc. is safe and secure, we have established procedures and policies to protect your privacy and provide secure online ordering. The transfer of sensitive information between you and Lighting Inc. is protected by the highest standard of encryption technology available on the Internet. Public/private key cryptography enables the creation of a secure dialog between your browser and the secure server. Lighting Inc. operates with state-of-the-art transaction and encryption technology called Secure Sockets Layer (SSL). Once you enter the Purchase process, your connection to our server becomes secure. To confirm this, look at the lower left-hand corner of your browser window. If you see an unbroken key of a closed lock (depending on your browser) you can be sure that your information is secure. You can also check by looking at the URL line on your browser. When you enter the secure area of Lighting Inc. the first character of the site address will change from “http” to “https.” Some versions of browsers and some firewalls don’t permit communication even though the server is secure. If for some reason you are unable to connect to our secure server or would rather complete your order by phone, please call us at 512-491-6444. Before your personal information is transmitted, your browser will make a positive identification that communication is being conducted with our secure server. This “authentication” ensures that the transaction will be processed securely from the beginning to the end of the purchase process. Only on authentication of a secure connection to www.lightinginc.com will your order be processed online.
The Information We Collect
This notice applies to all information collected or submitted on www.lightinginc.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information.
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.